Contact Us Before Sending Anything Back
Every return requires approval and return instructions from Zered. Packages sent without authorization may be refused or delayed. Include the order number, item or SKU, quantity, reason for return, condition, and photos when relevant.
Return Window and Condition
Unless the quotation, invoice, product page, or manufacturer policy states otherwise, request return authorization within 30 calendar days of delivery. Eligible products must be unused, uninstalled, unaltered, complete, and in clean, resalable condition with original packaging, labels, accessories, and documentation.
Items That May Not Be Returnable
- Used, mounted, installed, cut, mixed, opened, or altered products
- Custom, made-to-order, special-order, or final-sale products
- Chemicals, hazardous materials, or products with shipping restrictions
- Products missing original packaging, parts, labels, or documentation
- Items whose manufacturer return period or conditions have expired
Return Shipping and Restocking
Return freight and any restocking charge are confirmed with the return authorization. Unless Zered shipped the wrong item or confirms a covered defect or transit issue, the customer is responsible for return shipping and for packaging the product safely.
Damage, Shortage, or Incorrect Product
Inspect deliveries promptly. Contact us within two business days after delivery when an item is damaged, short, or incorrect. Keep all packaging and provide photos so we can review the shipment and carrier requirements.
Inspection, Exchange, and Credit
Returned products are inspected before an exchange, refund, or account credit is approved. Approved credits are normally issued within 5-7 business days after inspection. Bank processing may take longer. Purchases billed on account are generally handled by credit memo.